FAQs

General FAQs

At ASAP Autocare, we work on all types of vehicles, including cars, vans, and 4x4s.

We pride ourselves on being able to service and repair all makes and models, from small hatchbacks to luxury vehicles. While our team has a particular passion for Japanese makes, they have extensive knowledge and experience in mechanics that enables them to work on any car make with ease. Rest assured, whatever your vehicle type or make, we have the skills and expertise to get it running smoothly.

Business Hours & Appointments

Our business hours are from 8AM to 5PM, Monday through Friday, and from 8AM to 12PM on Saturdays.
We are closed on Sundays.

While appointments are preferred, we do accept walk-ins on a first-come, first-served basis.
However, we recommend booking an appointment in advance to ensure timely service.

We recommend scheduling an appointment at least 2 days in advance to secure your preferred date and time.
During peak periods, you may need to book even further in advance.

Payments & Pricing

We accept cash, debit cards, and major credit cards such as Visa, Mastercard, and American Express.
We also accept ‘Book now, pay later’ options, such as Afterpay, humm, Zip or PayPal.

Yes, we offer a 12 month workmanship warranty on labor for all repairs and services.
Specific warranty terms may vary depending on the service provided.

Absolutely. We can provide you with a detailed estimate for any repair or service before any work is performed on your vehicle. Please note that the final cost may vary slightly depending on any additional issues discovered during the service.

We periodically offer discounts and promotions on various services. Please visit our website, social media pages or contact us directly for information on our current specials.

Facilities & Amenities

We do not accept vehicle drop off after hours.

We do not offer a shuttle service, however we have a limited number of courtesy cars available on a first-come, first-served basis. Please let us know in advance if you require a courtesy car.

Yes, we have a modern customer lounge, with FREE refreshments, massage chair, Wi-Fi, pool table, larger than life 65 inch TV with Netflix ready to go! We also have clean restrooms available for our customers to use while they wait for their vehicle.

This review from one of our customers, really says it all!

 “Massage chair, coffee pod machine and large screen TV in waiting room ensured I will never ever even look at another mechanic again.”

Technicians & Parts

Yes, our technicians are highly trained and certified to work on a wide range of vehicle makes and models.
They regularly participate in ongoing training to stay up-to-date with the latest automotive technology.

We primarily use OEM parts to ensure the best fit and performance for your vehicle. However, we can also source high quality aftermarket parts upon request or if OEM parts are not available.

Customer Service & Satisfaction

We take customer satisfaction very seriously. If you have any concerns or issues regarding the work performed on your vehicle, please contact us immediately. We will address your concerns promptly and work with you to find a satisfactory resolution. Our goal is to ensure that every customer leaves our shop completely satisfied with the service they received.

Car Repair

Signs that your car may require repairs include:

  • Strange noises
  • Warning lights on the dashboard
  • Vibrations
  • Difficulty starting or idling
  • Reduced performance
  • Unusual smells
  • Changes in fuel efficiency

If you notice any of these signs, give our friendly team a call & we can help diagnose the issue!

Common car repairs include:

  • Replacing brake pads, rotors, or brake lines
  • Replacing belts, hoses, spark plugs
  • Fixing oil leaks
  • Replacing shocks or struts
  • Wheel alignments
  • Replacing the radiator
  • Repairing or replacing the water pump
  • Fixing thermostat or heater core issues

The cost of car repairs can vary widely depending on the type of repair needed, the make and model of the car, and other factors. Give our friendly team a call & we will provide you with a FREE quote today!

The time it takes to repair a car can vary widely depending on the extent of the damage, the type of repair needed, and the availability of parts. A simple repair like replacing a battery can often be done in less than an hour, while more complex repairs could take several days .

If your car is experiencing a specific issue, such as a strange noise or warning light, it likely needs to be repaired. However, if your car is due for a regular maintenance task such as an oil change, brake pad replacement or filter change, it may simply need to be serviced.

We recommend leaving car repairs to trained and qualified mechanics. Attempting repairs on your own can be dangerous, cause further damage, and void your vehicle’s warranty. Modern cars require specialised knowledge and tools for proper diagnosis and repair, which our experienced mechanics provide. Trust us for high-quality workmanship and peace of mind.

Car Servicing

Car servicing is the regular maintenance and check-up of your car’s components and systems to ensure that they are functioning properly.

Regular car servicing helps prevent most major repairs by identifying and replacing worn parts before they cause problems. It also helps to maintain your car’s value and keep it running smoothly.

A car service typically includes an oil change, filter replacement, fluid checks and top-ups, brake inspection, and other checks and adjustments as needed.

The recommended frequency of car servicing varies depending on the make and model of the car, as well as its age and mileage. Generally, at ASAP Autocare we recommend having your car serviced every 10,000 KMs or every 6 months, whichever comes first.

The duration of a car service depends on the type of service and the car’s make and model. Minor services can take 1-2 hours, while major services may take several hours or a whole day.

Give us a call & we can give you a FREE quote & estimated service time!

The cost of a car service varies based on the car make and model & if you require replacing additional items. Minor services usually cost $200-$250, while major services can cost more.

Give our friendly team a call & we can provide you a FREE quote!

Log Book Servicing vs General Servicing

Log book servicing is a type of car servicing that follows the manufacturer’s recommended service schedule as outlined in the car’s log book. General servicing is a more basic type of maintenance that may not follow the same schedule or include all the same checks and adjustments.

This will depend on the individual’s specific needs and circumstances.

Log Book Servicing is ideal for those with new or under-warranty cars, as it adheres to the manufacturer’s guidelines and maintains warranty coverage. It is also beneficial for people who want to preserve their car’s resale value and follow the manufacturer’s recommendations for optimal performance and longevity.

On the other hand, General Servicing might be a better fit for people with older vehicles or those who no longer need to maintain warranty coverage. Our General Servicing includes a comprehensive safety check, in which we list out any safety issues found, provide an estimate for repairs, and documentation with photos and videos to clearly show our findings. This ensures that you have a thorough understanding of your vehicle’s condition and allows you to make informed decisions regarding its maintenance and care.

In summary, both Log Book and General Servicing have their advantages and cater to different needs. It’s important to consider your specific situation, vehicle, and priorities when choosing the type of servicing that best suits you. Rest assured, our General Servicing provides a high level of care and attention to detail, ensuring your vehicle remains in top condition.

Log book servicing isn’t legally required but is recommended by manufacturers for maintaining vehicle standards. As an authorized workshop, we provide log book servicing to protect warranties and general servicing as an alternative. Our skilled mechanics advise following the log book schedule for optimal performance and longevity.
Contact us to explore options and book your next service.

Battery Repairs

The lifespan of a car battery can vary widely depending on factors such as usage patterns, weather conditions, and the quality of the battery. On average, a car battery lasts about 3-5 years.

Signs that your car battery may need to be replaced include slow or hesitant engine cranking, a clicking sound when you turn the key, and dim headlights.

The cost of a new car battery can vary depending on the make and model of the car, as well as the type of battery needed. Generally, a new car battery costs between $150 and $300.

To keep your car battery in good health, it’s important to follow these simple steps: 

  • Keep it clean and dry
  • Drive your car regularly
  • Turn off all electrical devices when parking
  • Replace it when necessary

We recommend having your battery tested annually, which we conduct during every service to check its condition and performance. If we detect any issues, we can advise you on the best course of action, which may include a battery replacement.

Contact us to schedule your next service and have your battery tested!

Brake Repairs

Signs that your car’s brakes may need repairs include squeaking or grinding noises, a vibrating brake pedal, and a longer stopping distance.

The recommended frequency of brake pad replacement varies depending on factors such as usage patterns and driving conditions. Generally, it’s recommended to have your brake pads checked every 10,000-15,000 KMs and replaced as needed.

It’s recommended to have your car’s brakes checked at least once a year or whenever you notice any signs of brake problems.

The cost of brake repairs can vary widely depending on the extent of the damage and the make and model of the car. Simple repairs like brake pad replacement can cost between $200-$400, while more complex repairs like brake line replacement can cost up to $1000 or more.

Air Conditioning System

Signs that your car’s air conditioning system may need repairs include weak airflow, warm or hot air coming from the vents, strange noises or smells, and leaks.

It’s recommended to have your car’s air conditioning system serviced every 2-3 years to ensure it’s functioning properly.

The cost of repairing a car’s air conditioning system can vary depending on the type of repair needed and the make and model of the car. Simple repairs like re-gassing the system can cost between $140-$300, while more complex repairs like evaporator replacement can cost over $1200.

Common repairs for car air conditioning systems include fixing leaks, replacing faulty components, cleaning or replacing clogged filters, and recharging the refrigerant. Regular maintenance and cleaning can help prevent problems, and it’s important to have any suspected issues inspected by a qualified technician.

Coolant System

The car coolant system is responsible for regulating the temperature of the engine by circulating a mixture of water and coolant throughout the engine.

We recommend having your car’s coolant system checked at least once a year or whenever you notice any signs of coolant leaks or engine overheating.

The cost of repairing a car’s coolant system can vary depending on the type of repair needed and the make and model of the car. Simple repairs like coolant flush and refill can cost between $100-$200, while more complex repairs like radiator replacement can cost up to $1000 or more.

Common repairs for car coolant systems include fixing leaks, replacing the water pump, thermostat or radiator, flushing the system, and replacing the coolant. Regular maintenance can help prevent issues, and it’s important to have any suspected problems addressed to prevent engine damage.

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